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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Issue with Printer

HP Recommended
HP Deskjet 2131
macOS 10.14 Mojave

Please help me to solve printing issue. I am getting blank page.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sps1232

 

Welcome to the HP Support Community!

  • Try making a standalone copy on the printer and check if that works.
  • If the copy works fine, it could be an issue with connectivity or the drivers.
  • Are there any lights blinking on the printer?

Step 1: Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Step 2: Check the ink levels

  1. Load U.S. letter or A4 size, unused, plain paper into the input tray.

  2. Turn on the printer.

  3. Search the Mac for Print and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

  4. Click the name of your printer, then click Open Print Queue.

  5. Click Printer Setup or Settings, click Utility, then click Open Printer Utility.

  6. Click Supplies Status.

    Image: Example of the ink level display with full ink cartridges.

  7. Replace any low or empty ink cartridges

Step 3: Print a Print Quality Diagnostic Page

  1. Load U.S. letter or A4 size, unused, plain paper into the input tray.

  2. Turn on the printer.

  3. In the menu bar, click the Apple icon .

  4. Click System Preferences.

  5. Click Printers and Scanners or Print & Scan.

  6. Click the name of your printer, and then click Open Print Queue.

  7. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

  8. Click Print Quality Diagnostic.

    Image: Example of a Print Quality Diagnostic Page without defects

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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