09-27-2019 10:32 AM
hi, iam typing this using on screen keyboard .. i recently updated to windows 10 and some of keys (a whole group) are not working .
methods i tried :
1. driver updates from device manager
2. uninstalling the driver & restarting
3. disabling filter keys
4. changing values in hykeylocal to 1
5. updated windows 10
i've tried everything , you name a method i've tried that . Also checked for keys hardware issues but key are fine, no hardware issue , just they dont work ..
Please help me out here, this has become a recurring problem after the update .
09-30-2019 06:05 PM
@ban_foxsin Welcome to HP Community!
Since you've mentioned that you've done almost all the steps,
I recommend you connect an external keyboard to your laptop and check if that works.
Ensure you disable the internal keyboard before testing the above step.
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".
I am an HP Employee
10-27-2019 04:25 AM
Sorry, for coming back to so late. I basically stopped using it and then here I am typing this from an external keyboard. Even now my laptop's keyboard is still not working and the problems persist. I don't what to do about it. I guess I have to stick with an external keyboard . Tell me if there anything I could do now to solve this..
10-28-2019 11:07 AM
@ban_foxsin If an external keyboard works fine while the internal doesn't, this is most likely a hardware related issue, that said, to be sure, I suggest you run a hardware test using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
I am an HP Employee