MFP M227fdw Ready 2 Download fw is corrupt

[agrumpyhermit]

I have an MFP M227fdw that's less than a month old and giving us a "Ready 2 Download - fw is corrupt" message.  I attempted to update the firmware after the message first appeared but it would not let me do so. No attempt to update had been done before that. We had just plugged it in and used it.

I tried instructions found on other posts in this forum to unplug, remove toner, leave for a few minutes, press the power button to drain residual power, then plug it back in. Still getting the same message. A support person in the other posts offered to privately send hard reset instructions so I'm assuming that's what I need at this point. We really want the machine back up and running, hopefully reliably.

[senan6806 · Accepted solution]

@agrumpyhermit

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Since you have already tried power resetting the printer and flashing firmware, the only option left is to perform a full reset and re-initialize the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

[akontg]

I am having this same issue, would you be able to assist? 

[TEJ1602]

@akontg, Welcome to HP Support Community!

Perform a hard reset on the printer-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Let me know the outcome.

Cheers 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LeitnerS]

Hi Support Team,

I have the same error but on m426fdw printer. As stated in my other post.

I tried all reset proposals I read so far, but non helped. Can you please send me as well the hard reset procedure you proposed in the upper post please

Thanks in advance

Stefan

[stevew57]

Please send  me the full reset instructions for same printer. My email is stevewaszak@me.com 

Thanks

[stevew57]

I followed your instructions in your email to me.

All that happens when I plug in the printer and turn it on is a white LCD screen.

Nothing on the screen otherwise.

Problem is not resolved.

[asmita6658]

@stevew57

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

Have a great day!