Option to print in colour missing

[English57]

I have followed this forum for answers and have tried all that have been suggested to others. I have removed the printer and all software countless times I reinstalled full software basic drivers, I have installed windows drivers only, I have tried HP smart software from ms store with no luck nothing seems to work.  The only difference being if i install HP software the option for changing from B/w - Grey scale - Colour is missing I checked the Advance section there is nothing there either, but if i remove the software and the install the printer with windows basic driver the option to print in B/w - Grey scale - Colour is present but defaults to B/w so I select Colour apply and print, you guessed it black and white.

Now there seems to be a lot of people with this problem so it not just me and its also telling me that unless you have a different answer than the ones I have tried above its time for a new printer also this problem for me and others is not new so it probably a different manufacturer need?

[Mans · Accepted solution]

@English57 

Hello,

In order to solve this problem, configure a new port as follows:

1. Install the printer with the HP ENVY 5540 series Full Feature Softwares and Drivers .
2. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
3. Type control printers, then press Enter. The Devices and Printers window opens.
4. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
5. Select Standard TCP/IP Port and click New Port....
6. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
7. Once the port is added, click Finish and close all windows.
8. Try to print.

I remain at your disposal in case of need.

Best regards,

[English57]

You are an absolute star my friend, thank you so much.

This work first time and was painless to do.

Thanks

Phil

[Mans]

@English57 

Thanks for your return,

Congratulations!

I welcome you to the English HP community support.

Do not hesitate to contact us if needed

Best regards,🤠

[F4A]

I tried this as well but still no change. No option anywhere to select black or colour. I've reinstalled it, downloaded new drivers etc etc Spent all afternoon on it. I need it for work.

[Mans]

@F4A 

Hello,

This topic is already solved, so I invite you to open a new topic here, detailing your problem, in order to get the best help possible.

Thank you for your understanding.

Best regards,