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Printer Error

HP Recommended
Photosmart 6525
Microsoft Windows 10 (64-bit)

I have been using this printer with the same printer paper for years but today I receive an error message advising "paper too short to auto duplex>"  I have cleared jam  multiple times but problem still exists  Any ideas on solving this problem?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @jjohns23

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

What is the paper size and type you are using?

Are you able to make copies using the printer?

What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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