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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Printer does not print but paper is there.

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09-21-2019 04:17 PM
When trying to print the error is out of paper when it is not. Just before it wants to print there is a slight what sounds like a slippage of a gear and then the error appears. I went through the doctor program as well cleaned all the wheels and still the same problem. Tried to find a location near me to fix and none available. Either have to buy another HP which I am not happy about or just go to another brand if this is the type of support available with the HP product.
09-24-2019 08:08 AM
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
Thanks!
Have a great day!
I am an HP Employee
09-26-2019 11:23 AM
Hello,
Since we haven't heard back from you we will be closing your case. We are still happy to help you if you need support in the future.
Best regards,
StephanSoMe
-HP Social Media Support
I am an HP Employee