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Southcanuck Student
Student
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Printer does not print but paper is there.

OfficeJet 6500 E709n Series
Microsoft Windows 7 (64-bit)

When trying to print the error is out of paper when it is not.  Just before it wants to print there is a slight what sounds like a slippage of a gear and then the error appears.  I went through the doctor program as well cleaned all the wheels and still the same problem.  Tried to find a location near me to fix and none available.  Either have to buy another HP which I am not happy about or just go to another brand if this is the type of support available with the HP product.

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HP Support Agent
HP Support Agent
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Message 2 of 3
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Printer does not print but paper is there.

@Southcanuck

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

Thanks!

Have a great day!

 


I am an HP Employee

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HP Support Agent
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Message 3 of 3
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Printer does not print but paper is there.

Hello,

Since we haven't heard back from you we will be closing your case. We are still happy to help you if you need support in the future.

Best regards,

StephanSoMe

-HP Social Media Support

 

I am an HP Employee

I am an HP employee
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