Printer not connecting to laptop

[Andre9]

My Lenovo laptop is suddenly not connecting to Deskjet. Wasworking pefectly. Downloaded lates software but keeps on showing message "connect usb cable" even when it is connected. It works on my Dell laptop. Why suddenly would this happen?

[Dvortex · Accepted solution]

Hello, @Andre9 - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are unable to get the printer connected and installed on your Windows 10 PC. It looks like a driver issue on your PC. I would suggest a clean install to try and fix this issue. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software12/COL42018/mp-108818-3/DJ4610_1313-1.exe and install the software.
• Connect the USB cable only when prompted.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

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[Andre9]

Thank you very much for the feedback.  It is working perfectly now. The only  problem I experienced was where you asked me to " Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them."

Not all the entries wanted to uninstall. I just ignored it and followed the rest of the instructions and had no issues there further on. Everything is working. Great service and response.

[paulasu]

Please give these instructions to me for a MacBook Pro macOS version 10.13.3. Thank you