07-21-2019 09:22 AM
Hello All, I recently purchased a HP DESKJET 2632 Printer and I cannot seem to get it to connect no matter what I try. I have followed the Scan & Print Doctor and all of the tips and suggestions and still nothing works. My printer is connected to the WiFi (I know this from looking through my router), I don't have any firewall restrictions as far as I know, and I have updated all the latest software. Every time I run Easy Start it just continues to tell me there is an unknown Network Issue. I have put in the correct IP Address and correct Passwords etc. It just seems that my computer can't seem to communicate with the printer over WiFi regardless of what I've tried. It works fine with a USB Cable but that's not the point. I need it to work wirelessly. Any genuine suggestions or help would be Appreciated!!. Thanks
07-23-2019 06:43 PM - edited 07-23-2019 06:46 PM
Welcome to HP support community.
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Assign manual IP address and that should fix the issue.
To identify which IP address is currently assigned to the printer, do the following and print network configuration report:
Press the Wireless button and Information button at the same time to print the network configuration page.
Setting a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wired.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee