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Dan2dxs Honor Student
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Printing black only with windows 7

cm1015 mfp
Microsoft Windows 7 (32-bit)

need step by step to solve this

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Printing black only with windows 7

@Dan2dxs, Welcome to HP Support Community!

 

To be able to provide you with an accurate solution, I would want to know the following:

  • What application are you trying to print from?
  • Do you want to only print in black?

 

Keep me posted.

Cheers 🙂

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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Dan2dxs Honor Student
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Printing black only with windows 7

Publisher is the program as well as a photo from a file so it’s not just a publisher prob.

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Printing black only with windows 7

@Dan2dxs

 

Make sure that you are using the latest HP Universal Print Driver (UPD) available. You can access your driver options and user manual and from the HP Customer Support page, www.hp.com/support.

You can download and install the latest UPD from here.

 

  1. Open Printer Properties and verify that the print driver indicates color support in the driver on the General tab. If the Color: setting in the Features section on the General tab is set to No, the driver is not configured to print in color.

  2. If the Color: setting in the Features section on the General tab is set to No, click the Device Settings tab, and under Installable Options, click Automatic Configuration: Off (the default) to display the drop-down list, and then select Update Now to perform an Automatic Configuration. The driver sends an SNMP command to the printer to retrieve the device information.

  3. If the Auto Configuration fails (UPD version 5.0 and newer), the UPD will default to the Monochrome setting. To resolve this issue, manually change the printer type setting. On the Device Settings tab, click Device Type: Auto Detect to display the drop-down list and then select Color.

  4. If after the Automatic Configuration the Duplex Unit (for 2-Sided Printing): option reads Not Installed, manually change it to Installed.

  5. Click the General tab to verify that the Color: and/or Double-sided: settings under Features are Yes, click Print Test Page to confirm, and then click OK to save the settings.

Let me know if this helps.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Dan2dxs Honor Student
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Printing black only with windows 7

At the second and third instructions it gave a message printer communication occurred when I selected auto configure.

 

test page printed color

 

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Printing black only with windows 7

@Dan2dxs

 

Now that the test page printed color, try printing other documents and see if it works.

 

Keep me posted.

Cheers 🙂

TEJ1602
I am an HP Employee

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Dan2dxs Honor Student
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Printing black only with windows 7

It worked but what threw me was it didn’t change the settings to read color as opposed to black.

im happy and anticipate getting a 2009 iMac this week so “ILL BE BACK” 👽

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