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‎10-21-2019 07:20 AM

HP Recommended

This is the second HP printer with which I have had this issue. I am out of warranty but have only had the printer three years. Since this is the SECOND printer I have had this issue with, I will not be purchasing another HP printer and will advise others to do the same!

1 REPLY 1

‎10-23-2019 07:39 AM

HP Recommended

Hi @Nikki2019

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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