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Re: Encryption Credentials Have Expired

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using HP OfficeJet 4650 printer.  Have repeatedly disconnected both my MacBook Pro and printer to try to reset.  Am unable to print still!!

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@Jillgim 

 

Have you tried the certificate reset that I have previously posted:

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

The document will resolve the issue in general.Here is a workaround if resetting the certificate does not work for you:

 

Resetting the certificate is the preferred method because selecting the "Airprint" option sends your print data unencrypted. if resetting the certificate does not work, please try adding the "Airprint" driver following the directions from the below post. Note do not select the "Secure Airprint" option as this will cause the expired credentials error to appear.

 

https://h30434.www3.hp.com/t5/Inkjet-Printing/Printing-problem/m-p/6876707#M757864

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

 

 

I am HP Employee
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