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Locked

‎11-20-2018 08:28 AM

HP Recommended

What's happening!? Still no new driver that solves this issue...

I must say this is bad customer support. Haven't been able to use my printer for one month now...

2 people had the same question
6 REPLIES 6

‎11-20-2018 08:37 AM

HP Recommended

1. Find the folder TEMP (by default it is in the root of the C drive - C: \ Temp - if not, then you can look at the location through the environment variables or through the search))))
2. Go to the properties folder Temp
3. Go to the Security tab
4. We change (or rather add) the Users group to - Full access.

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‎11-20-2018 08:39 AM

HP Recommended

No...This doesn't solve anything. I've tried that and everything else. The issue lies in the driver that doesnt support Windows 10 version 1809!

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‎11-20-2018 08:43 AM

HP Recommended

This method helped me.

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‎11-20-2018 08:50 AM

HP Recommended

You either have another printer or you don't have Windows 10 version 1809.  Both me and the OP have tried what you said and everything else! Nothing works. As I said the problem is that the drivers are outdated and dont comply with this newer Windows version.

 

Customer support seems to ignore the issue...

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‎11-20-2018 08:55 AM

HP Recommended

I have to agree with Cyran here, it seems on the latest Windows build these drivers symply don't function, throwing illegible protection faults. I don't believe a reinstallation or anything fixes that (and it does not for me either).

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‎12-02-2018 12:17 PM

HP Recommended
@Cyran wrote:

You either have another printer or you don't have Windows 10 version 1809.  Both me and the OP have tried what you said and everything else! Nothing works. As I said the problem is that the drivers are outdated and dont comply with this newer Windows version.

 

Customer support seems to ignore the issue...

I found a way to fix this failure.

All you have to do is to modify the port of the printer and add manually its ip so windows could find it.

Control panel > Devices & printers > Right Click > printer properties > ports > add port (standard tcp/ip port) 

Add the printer ip address. (you can check it at the printer's wireless configuration)

Configure port > uncheck SNMP status.

And you're done.

 

Hope it helps.

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