• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Envy 5020
Microsoft Windows 10 (64-bit)

The support assistant indicates my printer needs a firmware upgrade. After accepting the download, the programme does it's assessment. Then another box pops up which says the version is current with update grey'd out and won't allow me to proceed any further. It doesn't show any error messages. My only option is to press cancel. My Printer is the HP Envy 5020. Any help would be much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Kapcom1 

 

At least for the moment, just don't try to update the printer using the HP Support Assistant.

 

If you want to update, check, modify, work with the printer, (you can) do so outside of the HP Support Assistant.

 

If the printer is on the network, use the Embedded Web Server (EWS) to check the printer information.

OR

Get the Firmware version from one of the Printer Self-Tests

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information

 

OR

 

Category How to > Select Topic: Diagnostics & Support Tools

Select Document Printing Self-Test Pages

 

NOTES

  • Several of the Self Tests include the Firmware Version information.
  • Read the relevant section in the document for more information

===========================================

Where is the firmware update for my printer located?

 

Printer Firmware Support Website:

HP ENVY 5000 All-in-One Printer series Firmware Update 

Hint:  READ all information before updating firmware.

===============================================================

 

Check Firmware - Example

 

 

Example (from Officejet Pro 9025 Printer Information)

Firmware VersionMANHHIPP1N001.2010A.00

 

From the Firmware Driver update Page for the 9025:

Version:  001.2010A

 

Match = no need to update the firmware for this printer

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5020 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Kapcom1 

 

At least for the moment, just don't try to update the printer using the HP Support Assistant.

 

If you want to update, check, modify, work with the printer, (you can) do so outside of the HP Support Assistant.

 

If the printer is on the network, use the Embedded Web Server (EWS) to check the printer information.

OR

Get the Firmware version from one of the Printer Self-Tests

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information

 

OR

 

Category How to > Select Topic: Diagnostics & Support Tools

Select Document Printing Self-Test Pages

 

NOTES

  • Several of the Self Tests include the Firmware Version information.
  • Read the relevant section in the document for more information

===========================================

Where is the firmware update for my printer located?

 

Printer Firmware Support Website:

HP ENVY 5000 All-in-One Printer series Firmware Update 

Hint:  READ all information before updating firmware.

===============================================================

 

Check Firmware - Example

 

 

Example (from Officejet Pro 9025 Printer Information)

Firmware VersionMANHHIPP1N001.2010A.00

 

From the Firmware Driver update Page for the 9025:

Version:  001.2010A

 

Match = no need to update the firmware for this printer

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5020 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.