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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Support assistant firmware upgrade.

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07-30-2020 09:55 AM
The support assistant indicates my printer needs a firmware upgrade. After accepting the download, the programme does it's assessment. Then another box pops up which says the version is current with update grey'd out and won't allow me to proceed any further. It doesn't show any error messages. My only option is to press cancel. My Printer is the HP Envy 5020. Any help would be much appreciated.
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Accepted Solutions
07-30-2020 10:23 AM
At least for the moment, just don't try to update the printer using the HP Support Assistant.
If you want to update, check, modify, work with the printer, (you can) do so outside of the HP Support Assistant.
If the printer is on the network, use the Embedded Web Server (EWS) to check the printer information.
OR
Get the Firmware version from one of the Printer Self-Tests
Example
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Tools > Printer Information
OR
Category How to > Select Topic: Diagnostics & Support Tools
Select Document Printing Self-Test Pages
NOTES
- Several of the Self Tests include the Firmware Version information.
- Read the relevant section in the document for more information
===========================================
Where is the firmware update for my printer located?
Printer Firmware Support Website:
HP ENVY 5000 All-in-One Printer series Firmware Update
Hint: READ all information before updating firmware.
===============================================================
Check Firmware - Example
Example (from Officejet Pro 9025 Printer Information)
Firmware Version | MANHHIPP1N001.2010A.00 |
From the Firmware Driver update Page for the 9025:
Version: 001.2010A
Match = no need to update the firmware for this printer
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5020 All-in-One Printer
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.
07-30-2020 10:23 AM
At least for the moment, just don't try to update the printer using the HP Support Assistant.
If you want to update, check, modify, work with the printer, (you can) do so outside of the HP Support Assistant.
If the printer is on the network, use the Embedded Web Server (EWS) to check the printer information.
OR
Get the Firmware version from one of the Printer Self-Tests
Example
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Tools > Printer Information
OR
Category How to > Select Topic: Diagnostics & Support Tools
Select Document Printing Self-Test Pages
NOTES
- Several of the Self Tests include the Firmware Version information.
- Read the relevant section in the document for more information
===========================================
Where is the firmware update for my printer located?
Printer Firmware Support Website:
HP ENVY 5000 All-in-One Printer series Firmware Update
Hint: READ all information before updating firmware.
===============================================================
Check Firmware - Example
Example (from Officejet Pro 9025 Printer Information)
Firmware Version | MANHHIPP1N001.2010A.00 |
From the Firmware Driver update Page for the 9025:
Version: 001.2010A
Match = no need to update the firmware for this printer
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5020 All-in-One Printer
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.