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Support assistant firmware upgrade.

HP Recommended
Envy 5020
Microsoft Windows 10 (64-bit)

The support assistant indicates my printer needs a firmware upgrade. After accepting the download, the programme does it's assessment. Then another box pops up which says the version is current with update grey'd out and won't allow me to proceed any further. It doesn't show any error messages. My only option is to press cancel. My Printer is the HP Envy 5020. Any help would be much appreciated.

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HP Recommended



At least for the moment, just don't try to update the printer using the HP Support Assistant.


If you want to update, check, modify, work with the printer, (you can) do so outside of the HP Support Assistant.


If the printer is on the network, use the Embedded Web Server (EWS) to check the printer information.


Get the Firmware version from one of the Printer Self-Tests



Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information




Category How to > Select Topic: Diagnostics & Support Tools

Select Document Printing Self-Test Pages



  • Several of the Self Tests include the Firmware Version information.
  • Read the relevant section in the document for more information


Where is the firmware update for my printer located?


Printer Firmware Support Website:

HP ENVY 5000 All-in-One Printer series Firmware Update 

Hint:  READ all information before updating firmware.



Check Firmware - Example



Example (from Officejet Pro 9025 Printer Information)

Firmware VersionMANHHIPP1N001.2010A.00


From the Firmware Driver update Page for the 9025:

Version:  001.2010A


Match = no need to update the firmware for this printer



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5020 All-in-One Printer 


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