• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I have a main server runing Windows Server 2012 R2 and a client compter with Windows 10 Pro on my Network. The client computer was printing fine from HP Laserjet 4015 on the domain controller but later there was an hitch in printing from the network printer. I removed the network printer "HP LaserJet 4015N" from the client computer and try to re-install it. I call up the printer from the main server but trying to install it on the client computer by double clicking on it, it displayed this message:

"Operation could not be completed (error 0x00000005). Access is Denied.

Please I need help from guy who have experienced this hitch.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This error 0x00000005 is usually caused when you are unable to setup your new printer or a different printer as your default printer other. You can try these steps below:

1. open the Windows Registry
2. Go to: HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Windows
3. Right click on Windows folder and select Permissions…
4. Here check the Full Control under Allow option. Click Apply > OK to save changes.
5. Delete these following registry
LegacyDefaultPrinterMode
UserSelectedDefault
Device
6. Restart your system.

View solution in original post

1 REPLY 1
HP Recommended

This error 0x00000005 is usually caused when you are unable to setup your new printer or a different printer as your default printer other. You can try these steps below:

1. open the Windows Registry
2. Go to: HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Windows
3. Right click on Windows folder and select Permissions…
4. Here check the Full Control under Allow option. Click Apply > OK to save changes.
5. Delete these following registry
LegacyDefaultPrinterMode
UserSelectedDefault
Device
6. Restart your system.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.