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- Windows 10 slow printing to OfficeJet 4500

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09-18-2019 09:04 AM - edited 09-18-2019 09:05 AM
Recently purchased laptop with a "direct from Microsoft" installation of Windows 10. I downloaded and installed the latest driver software (V8.0.0) for my OfficeJet 4500 (which still works flawlessly with other Windows 7 computers).
I am printing wirelessly, but it is very slow, even in Fast Draft mode. One pass of the print head and pause. Another pass and pause.
Hardware : Ryzen 5 3500U, 16 GB memory, 512 GB M.2 NVMe
Observations using perfmon /res while printing : plenty of free memory (>5 GB), plenty of free CPU (SPLWOW64 is using < 1.0 CPU), very short disk queue length (<0.1), no excessive network usage.
What else should I check ?
Solved! Go to Solution.
Accepted Solutions
09-19-2019 09:04 AM
HP Print and Scan Doctor FAILED TO PRINT TEST PAGE with a not useful error message
Believe it or not Microsoft Tech support solved the problem !
From a CMD window (running as Administrator)
net stop spooler
DEL /F /S /Q %systemroot%\System32\spool\PRINTERS\*
net start spooler
Not sure why that worked, but it is still working after a reboot.
09-19-2019 09:04 AM
HP Print and Scan Doctor FAILED TO PRINT TEST PAGE with a not useful error message
Believe it or not Microsoft Tech support solved the problem !
From a CMD window (running as Administrator)
net stop spooler
DEL /F /S /Q %systemroot%\System32\spool\PRINTERS\*
net start spooler
Not sure why that worked, but it is still working after a reboot.