11-03-2019 09:02 AM
My printer is not communicating with my laptop. This is a recent problem as it worked fine a few days ago. When I try to connect the printer to the internet, the prompt asks for the network security key. When I enter the key, the prompt says the key is incorrect. It is not incorrect. What now ?
11-05-2019 11:05 AM
@dt1957, Welcome to the HP Support Community!
Are you able to connect other devices to the same wireless network using this wireless password?
Make sure the wireless password you are entering on the printer is correct. You may refer to this document to know how to find it.
Reset the Network settings to defaults and try connecting the printer again
On the printer screen, go to Setup > Network > Restore network defaults.
Restart the network devices
- Turn off the Router, Printer, and the computer/ mobile devices.
- Wait for 60 seconds.
- Turn on the Router first and wait for all the lights to stabilize.
- Turn on the printer and allow it to configure itself.
- Turn on the computer/ mobile devices.
Now, go to Network setup > Wireless > Wireless setup wizard.
If you are trying to connect the printer using Wifi-Direct, the default password is 12345678
If you have changed the password, print a Network configuration report to retrieve it.
On the printer control panel, touch the Setup icon .
Swipe down the display, and then touch Network Configuration Page.
For more info on connecting the printer using Wifi Direct, refer to this document.
Let me know how this goes.
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I am an HP Employee
11-11-2019 11:40 AM
I am new to this. so I just activated new modem/router from comcast. My hp 8715 does not see network. all other devices see network. I have restored hp settings back to default. setup wireless and it still does not see my network. I even type in the name of the network and network key/password. Still no good. reset modem