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TomG628
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"Driver is not Available" message under printer listing on Devices Page.

HP Envy Photo 7155
Microsoft Windows 10 (64-bit)

I have an Envy 7155 printer with wifi that is installed on both a desktop computer and a Surface Pro 3 laptop.  The printer works from both computers.  Under Printers and Scanners on the Surface Pro with Windows 10, it lists

"HP ENVY PHOTO 7100 SERIES PCL-3 (NETWORK)"

"HP 70E038 (HP ENVY PHOTO 7100 SERIES)"

"Driver is unavailable"

Why are there two entries for one printer and why is it working with the "Driver is unavailable" message?   

                                                                                                                                                           Thanks,    Tom 

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HP Support Agent
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Message 2 of 15
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"Driver is not Available" message under printer listing on Devices Page.

@TomG628

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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TomG628
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Message 3 of 15
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"Driver is not Available" message under printer listing on Devices Page.

Thanks for the help!    Tom

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HP Support Agent
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"Driver is not Available" message under printer listing on Devices Page.

@TomG628

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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BohlinOffice
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Message 5 of 15
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"Driver is not Available" message under printer listing on Devices Page.

I have tried the same solution, but when I try to remove/delete my printer in the first step, I get this message: "This device is not associated with any app". I have never had any problem with this printer before, it has worked perfectly. Suddenly the driver is missing?

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"Driver is not Available" message under printer listing on Devices Page.

@BohlinOffice

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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BohlinOffice
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Message 7 of 15
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"Driver is not Available" message under printer listing on Devices Page.

Photosmart Premium C310

windows 10

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"Driver is not Available" message under printer listing on Devices Page.

@BohlinOffice

 

Try installing printer with Windows built in driver:- Click here

 

Cheers.

Sandytechy20
I am an HP Employee

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buzz-dad
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Message 9 of 15
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"Driver is not Available" message under printer listing on Devices Page.

I did have the message "driver unavailable".  That message has been replaced by the message "error"

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buzz-dad
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Message 10 of 15
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"Driver is not Available" message under printer listing on Devices Page.

In ref. to above message..HP Officejet 3830 with Windows 10.  Was working fine before "driver unavailable" message.

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