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received error code 0<61011beb

HP Officejet 6500A e-All-in-One Printer series - E710
Microsoft Windows 10 (64-bit)

Printer successfully in the morning.  In the afternoon, when msg was sent to print a new doc, received the following Error code:  0<61011beb received. 


Attempts to resolve:  unpluged power cord from back of printer, connected power directly to wall outlet, reconnected power cord to printer.  Same error code.  


No recent software or driver changes.


Wireless connection to PC





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received error code 0<61011beb


Hi @DGE5418,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are getting a '0x' error message on your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.


To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Are you able to move the carriage manually?

Have you tried to clean the cartridge contacts as well as the rollers?


Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.


With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.


If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.


Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed to. 


For more assistance, please follow this link: HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays


If the issue persists, the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.


Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,


I am an HP Employee

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received error code 0<61011beb

Please send me the hard reset instructions.

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Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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