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Bardows
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Message 1 of 2
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trouble installing original printer program..needed to reactivate printing

‎12-04-2019 05:14 PM

Product: HP officejet 6600
Operating System: macOS 10.14 Mojave

HP Officejet 6600/6700

Unable to re-install printing program

Problem arose after changing color inks

Computer reads  "printer not connected'...?

 

Thanks

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

trouble installing original printer program..needed to reactivate printing

‎12-09-2019 03:29 AM

@Bardows, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

  • Is there any antivirus software installed on your computer?
  • How is the printer connected to your computer, USB/Wireless?
  • Are you able to make photocopies on the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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