01-15-2020 12:21 PM
Error code 0x6100004a is often associated with a paper jam.
In order to resolve this issue, please follow the instructions on the HP link A 'Paper Jam' Error Displays.
What is the exact model of your printer (example: CB747A)?
To locate this Product Number P/N: this document.
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
Don't hesitate to ask us if you need us.
Best regards, 🙂
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01-23-2020 09:00 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Which model printer do you use?
0x error refers to a hardware issue in the printer. Most likely, a paper jam or print carriage jam or printhead related issues. kindly refer to this document for more info on 0x errors.
Hope this helps! Keep me posted.
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