01-15-2020 12:21 PM
Error code 0x6100004a is often associated with a paper jam.
In order to resolve this issue, please follow the instructions on the HP link A 'Paper Jam' Error Displays.
What is the exact model of your printer (example: CB747A)?
To locate this Product Number P/N: this document.
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
Don't hesitate to ask us if you need us.
Best regards, 🙂
|I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.|
HP Expert support community HP France.
01-23-2020 09:00 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Which model printer do you use?
0x error refers to a hardware issue in the printer. Most likely, a paper jam or print carriage jam or printhead related issues. kindly refer to this document for more info on 0x errors.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee