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‎06-09-2021 01:18 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Recently my Envy 4520 stopped printing 2 sided automatically. I'm now require to fed the 2nd side manually. I'm printing Word and pdf documents.

 

I have uninstalled the printer using Windows 10 settings, and re-installed. I have ensured that the printer settings are correct for 2 sided at the time of printing, and the printer will print 2 sided, but not without a manual fed of the 2nd page.

 

Any advice is appreciated.

Category:
1 REPLY 1

‎06-12-2021 09:05 AM

HP Recommended

@Toronto_Cat

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1) Right-click on printer, select printer properties.
  • 2) Select the Device settings tab.
  • 3) Ensure that the duplex unit is set to Installed rather than Not installed. 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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