• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-04-2022 08:16 AM

HP Recommended

Bought this printer a few days ago and it worked great, however just yesterday tried to use it and it wouldn't work coming up with an error code on my phone of: HP=Setup<28_DeskJet2700 series No internet connection, which we do have! I've tried setting up using the WPS connection but no go! Any assistance will be gratefully received!

Category:
1 person had the same question
1 REPLY 1

‎03-04-2022 09:36 AM - edited ‎03-04-2022 09:37 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can do a wireless reset and then use the HP Smart to add pritner back to the network?

 

These resources will be useful:

https://www.youtube.com/watch?v=NHq_83JIy4A

https://www.youtube.com/watch?v=vmxH--J18Iw

(watch from time 4:50 onwards)

For more tips on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
youtube.com/watch?v=NHq_83JIy4A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Connect to Wireless network using
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
HP DeskJet 2720|2752|2755 AiO printer: Unbox, Setup, Connect network, Load paper Scan alignment page
HP DeskJet 2720|2752|2755 AiO printer: Unbox, Setup, Connect network, Load paper Scan alignment page
youtube.com/watch?v=vmxH--J18Iw
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Unbox, Setup & Connect to ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.