• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-20-2023 08:13 PM - last edited on ‎06-26-2023 12:24 PM by HP Administrator

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer

I have been itching to use my printer since our move last week. I have plugged it in several times and followed the given info from the website but I’m not able to connect to my printer. Once I plug it in the power button blinks and then Wi-Fi button blinks blue. Once I open the app to find the printer but soon after I do the Wi-Fi light goes off and then the color ink the info and the paper lights all blink red. I just want to use my printer but this keeps happening. What should I do?

Category:
1 person had the same question
1 REPLY 1

‎06-23-2023 10:03 AM

HP Recommended

@MzKarr 

 

Welcome to the HP support community.

 

I understand that you are unable to connect the printer to WiFi, I am glad to assist you.

Restore network settings to default settings

  •  Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Connect the printer to WiFi using the HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.