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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 3755 All-in-One Printer
Microsoft Windows 11

3700 all-in-one printer printer network name SSID changed with new network. How to change? 

 

Spent several frustrating minutes (hours!) trying everything to get the **bleep** thing to work.  What a nightmare.

1 REPLY 1
HP Recommended

@DOBEDOBEDO 

 

Welcome to the HP Community --

 

Use the Embedded Web Server (EWS) to check / adjust the settings for the Network setup.

 

Reference

User Guide - HP DeskJet 3700 All-in-One series

Reminder: The printer only supports connections using 2.4GHz

 

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Example – EWS – IPv4

 

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

 

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

 

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 

 

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Dual Band Network - Considerations

 

Reminders 

 

If the printer supports it, connecting using Ethernet is generally a better choice.

 

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

 

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

 

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

 

In general,

  • 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
  • 5GHz is faster

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References / Resources

 

Printer setup guide for: HP DeskJet 3755 All-in-One Printer

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips Deskjet 3700

 

HP Deskjet 3720 | 3723 | 3730 | 3755: How to resolve a Printer Offline issue

 

HP Deskjet 3720 3755 3730 3723 Download software install and connect wirelessly

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP DeskJet 3755 All-in-One Printer  

 

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