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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hi,
Please follow below steps to connect the printer to a wireless network by Restoring Wi-Fi setup mode on the printer first:
https://support.hp.com/us-en/document/ish_1780623-1698506-16
If that fails, keep in mind that the printer supports a 2.4GHz Wireless connection only, make sure your device (computer or smartphone) is connected to a 2.4GHz wireless bank when trying to connect the printer, it will fail to connect to a 5GHz wireless network.
Hope that helps,
Shlomi
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