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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Hi @JeanneA 

 

If it's the computer settings and the printer is not spoiled, then need to change the settings.


Go to Windows Start (Button), select Settings (gear icon on the left), go to Accounts

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Who do I contact to send the printer for warranty work? 

HP Recommended

Hi @JeanneA 

 

https://support.hp.com/us-en/checkwarranty


http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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