4122e cannot connect to the internet

[Bookah]

So I connected my new printer to the Wi-Fi fine and I get the blue light but when I try to connect the printer to the HP account or register for instant ink it gives an error saying that the printer is not connected to the internet. DNS or gateway problem was also mentioned at some point. All other devices and printers connect fine to the internet. 

[Betty0610]

@Bookah

Welcome to the HP Support Community.

Let's remove and add web services: 

To remove Web Services, complete the following steps: 1. Open the embedded web server (EWS).  2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

Also, please check with your internet provide about the encryption type of your network.

Set up web services when the Printer is connected to the internet.

To set up Web Services 1. Open the embedded web server (EWS) 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions above to set up Web Services.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

To open the embedded web server (EWS) through a network 1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an Information page. NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

Let me know if this helps.

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Thanks!

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