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Common problems for Connectivity Issues
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HP Recommended
HP Photosmart 5520 E-All-In-One Printer

I have new router that supports WPA2/WPA3 with PMF however 5520 is unable to connect. HP Printers - 'Invalid Passphrase' Error when Using a Wi-Fi Gateway with PMF | HP® Customer Support  .. the Printer has the latest firmware (albeit years old)  already installed and no luck.

 

Only when i downgrade the Wifi security settings to WPA/WPA2 will it work, but not when its in WPA2/WPA3 mode.

 

Does 5520 support WPA only, or it should also support WPA2 (with or without PMF?)?

 

Thanks

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