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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-15-2021 03:09 PM

HP Recommended
Product: 5520
Operating System: iOS

My 5520 recently started falling off wireless. Now it will not connect even if I re-enter the password after selecting the correct Wireless Name from the list which comes up. Does anyone have a solution I can try, pls, to connect? Other devices in the house connect without a problem. I have pulled the plug from the printer and re-plugged after 30 secs or so with no change.

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1 person had the same question
1 REPLY 1

‎10-19-2021 01:32 PM

HP Recommended

@Scottymalotty1

 

Welcome to HP Support Community! 

 

Let's restore the network settings on the printer:

 

Go to the setup menu>Wireless>

  1. Restore Network Defaults

Once done, connect the Printer to the WiFi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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