5g internet

[Lneumann]

I just switched to T-Mobile 5g internet and I can't connect my printer. I'm wondering if my printer is not 5g compatible.

[Dragon-Fur]

@Lneumann 

Sure, could be that.

Might be something else.

If you are running a Mesh network, the printer might get bounced off the network, perhaps as a result of the router changing frequency or because of waning / changing signal strength,.

What the printer can do depends on the printer model.

Provide the model name or product number of your device so someone can check for you

Find product and serial numbers for HP PCs, printers, and accessories

Never post serial number or any private information in the Community – we are a public resource.

OR

You can look up the information for yourself

Open

 Printer Product Home

 Enter the device type and model name of your HP product

Next,

Open Category Setup & User Guides

Find and open the user manual

Find and open the chapter that explains how to connect the printer to your network.

If the printer only supports 2.4GHz, that might be mentioned.

Search, for example, for "2.4GHz"

What else?

The information you seek might be included in the printer specifications.

If the printer won't connect to 5GHz,

If your router supports both 2.4GHz and 5GHz,

Connect the printer to the SSID named network for your 2.4GHz frequency.

Sample / Example

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

Ink Jet Printer

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_3

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References / Resources

Printer Specifications for HP Officejet 7610, 7612 Printers

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Homep1]

No most likely it's a serial number Mitch match verify the serial number is the same as show on printer