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‎04-08-2022 01:27 PM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n
Operating System: Microsoft Windows 11

Hello,

I've had the HP 6500A Plus for probably more than 10 years.  It recurrently falls off the network.  I love the printer,  so rather than buy another one I would like to fix this one.  I have tried various fixes without a permanent resolution.  I have hacked the firmware to 1206AR.  I looked for another firmware update and the HP website says that 1261AR is available for my printer.  When I try to install it,  the updater says, " not applicable."  Is the HP website wrong or do I need another hack?  I would like the printer to stay on the network.  My HP 576 and HP 250 stay on the network.  It's a printer issue not a network issue.  I know it's an old printer but it prints like new.  Thanks, Jeff

Category:
1 REPLY 1

‎04-11-2022 10:33 AM

HP Recommended

@ikarukeion

 

Welcome to the HP Support Community.

 

Let's restore the Printer's network settings: To reset the printer's network settings 1. Touch Network, touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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