-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
1
0
0
HP Recommended
HP Recommended
you may need to reset the printer: instructions here
Wi-Fi setup to router: video here
for Wi-Fi direct page 36 of User Manual
This is useful if you do not have access to the router or you want to avoid using the router and print directly to the printer.
Or watch this video
WPS is a tool that connects the printer to the router. it is described on page 19 and needs only to press a button on the modem. no need for pin.. you have 2 minutes to find and press the button on the router.
full feature software Sep 2025 (driver for scanner only)
printer reference 720
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community