802.3 disabled - how to re-enable?

[ggum57]

802.3 disabled - how to re-enable?

Product: HP OfficeJet Pro 8710

Operating System: Microsoft Windows 10 (64-Bit)

An office jet pro 8710 isn't connecting via network cable to our network access and network configuration page it says : 802.3 Wired - This capability was disabled when the device was setup.  For more information contact your administrator or the person who set the device up.  Have seen others with this problem got emailed some secret instructions for re-enabling - any chance I can get these? Thank You!

[Jay_G24 · Accepted solution]

Hi @ggum57,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[ggum57]

Jay_G24, I did not receive the private message you referenced. When I open the link, it says I have no messages. Please resend.

Thank You,

[Jay_G24]

@ggum57,

I have shared the steps again, please check your inbox.