8020 printer not printing

[KKH70]

My printer is on, it can be located by my computer. I can see jobs in the que, but they are not printing. The printer doesn't seem to be receiving them.

[Kuroi_Kenshi]

Hi @KKH70,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Devices: Turn off both your printer and computer. Wait a few minutes and then turn them back on. This can sometimes resolve connectivity issues.

Check Connections: Ensure that your printer is properly connected to your computer via Wi-Fi or a USB cable. If using Wi-Fi, ensure that both devices are connected to the same network.

Re-Send the Print Task: Cancel all print jobs in the queue, then try sending a new print job to see if it goes through.

Update Drivers: Check if the printer drivers are up to date. Go to the HP website and download the latest driver for your model.

Check Printer Status: Make sure the printer is set as the default printer and is ready to accept print jobs. It should not be in offline mode.

Print Spooler Service: Sometimes the print spooler service on Windows can pause, which prevents jobs from being processed. Access 'Services' on your computer, find 'Print Spooler', and restart it.

Firewall Settings: Ensure that any antivirus or firewall software is not blocking the printer communication.

IP Address Configuration: Verify that the printer's IP address is correctly set up in your computer's printer settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,