8025: balky wireless printing

[CrewSandy]

Our 8025 printer is balky when wireless printing.  Sometimes it works fine; other times stalls out and we have to either fiddle with the dialog box available from the computer System Preferences screen, toggling the print/pause buttons.  Or we have to unplug the printer to get it to reset properly.  We have latest soft/firm ware, and all setup settings seem correct.  Any suggestions?  Or is this just a weak printer that needs to be replaced?

[Dragon-Fur]

@CrewSandy 

Welcome to the HP Community Forum.

I don't have any MacOS in the home office.

I can offer some ideas and places to check / adjust.

There is a lot of information in the  User Guide - perhaps worth a review.

Printer Connectivity - one source - Internal

Connectivity, Std

1 USB 2.0; 1 Ethernet; 1 Wireless 802.11 a/b/g/n; 1 RJ-11 Fax

Specifications

 Product Specifications for the HP OfficeJet Pro 8025 All-in-One Printer (1KR57A)Connectivity

Ports	1 USB 2.0; 1 Ethernet; 1 Wireless 802.11b/g/n; 1 RJ-11 Fax
Wireless capability	Yes, built-in WiFi 802.11b/g/n

Datasheet - HP OfficeJet Pro 8025 All-in-One Printer 

Standard Connectivity 1 Ethernet; 1 Wireless 802.11b/g/n; 1 RJ-11 Fax
Network Capabilities Yes, via built-in Ethernet; Wireless 802.11b/g/n
Wireless Capability Yes, built-in WiFi 802.11b/g/n

========================================

If the printer supports 5GHz wireless,

The printer might not support open / same time connections to 2.4GHz / 5GHz.

If your router supports it,

Create a separate SSID named network for each frequency

Connect the printer to the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

Example - Dual Band Network

SSID_Dual_Band_Example_16

Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

802.11      Frequency

   Standard    Band

   11a         5 GHz

   11b         2.4 GHz

   11g         2.4 GHz

   11n         2.4 GHz and 5 GHz

   11ac        5 GHz

NOTE

HP Tango, OfficeJet 8010, Pro 8020, 8030, 9010, 9020 Printers - Printer Frequently Disconnects from ...

This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035, 9010, 9012, 9013, 9014, 9015, 9016, 9018, 9019, 9020, 9022, 9023, 9025, 9026, 9028, Tango, and Tango X printers.

If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8025 All-in-One Printer 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[CrewSandy]

Dragon-Fur - thanks for the very complete and comprehensive reply to my quandry.  It will take me a bit to get through and apply the technical details, so I can't comment on how well I got this to work.  But I will get there!  Many thanks for taking the time to help me out.  Best, CrewSandy

[Dragon-Fur]

@CrewSandy 

You are welcome.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"