8028e WiFi keeps dropping

[sandigray]

I have spent 3 hours with tech support to get this printer recognized in the HP Smart App as my printer keeps going off line  and I keep getting a display message that says I am not connected to the Internet and will be unable to print. It worked finally for 1 day back to not being recognized.  The display on printer shows it connected.  The technician said the printer doesn’t do well on 5G so I am using 2.4.  Have done so much troubleshooting is anyone else having this issue?  

[Betty0610]

@sandigray

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

Once done, connect the Printer to the Wi-Fi.

And try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sandigray]

I have done that numerous times in addition to uninstalling and reinstalling printer.  

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!