My computer will not connect wirelessly to my network. I've reset my router and done the network setup repeatedly on the display screen. I ran the wireless network test and got the "solution" but I don't know how to implement it. The solution says
" if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in the test report) to the list of permitted devices for your wireless router before continuing."
If it's enabled where? My printer is showing up at being on my network but I have no idea where to add this information. I was able to see the IP address for my computer on my network through the settings through my cable provider but don't see where to add the MAC address. I thought I could add the static IP address on the printer to get it to connect, but that didn't work either.
HELP! This printer has been working for YEARS and just started this two days ago.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".