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‎05-21-2022 07:28 AM - last edited on ‎05-23-2022 10:34 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Ubuntu LTS

I have SMB shares setup on my NAS at home. I recently redeployed my entire stack and now my HP printer cannot connect to the sharedrive...

 

Notes:

1. GMT matches across all clients, NAS, and printer

2. I have all SMB protocols enabled on the printer

3. My shares are public and require no password... I have tried no user/pass as well as my NAS admin user/pass in the network share setup on the printer's webpage with no luck

4. I am able to to connect to my shares from Windows and Linux clients successfully

5. Wireless printing works just fine from mobile, Windows, and Linux clients

6. I have verified that the network path is correct - I've tried both the explicit IP of the NAS as well as the hostname. Neither work

 

There is no error message that I can find - just "check your printer's network connection"...

 

Someone please tell me I'm missing something obvious

Category:
1 REPLY 1

‎05-21-2022 09:37 AM

HP Recommended

I would reset the printer and set it up again.https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

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