9015e restore settings not available

[BrigitteC]

Hi,

My internet provider has to reset my router and since that moment, I can't access to restore settings on my printer.  I can't connect it to my network.  Can you please help me with that.

Thanks

[A_Gayathri · Accepted solution]

Hi @BrigitteC ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9015e All-in-One Printer after a router reset, there are several steps you can take to restore your settings and reconnect your printer to your network. Follow these steps:

Power Cycle the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Restore Network Settings on the Printer:

• On the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, then touch the Setup icon (gear icon).
• Touch Network Setup or Network.
• Touch Restore Network Settings or Restore Network Defaults.

Reconnect the Printer to Your Network:

• On the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, then touch the Wireless icon.
• Touch the Setup icon (gear icon), then touch Network Setup or Wireless Settings.
• Touch Wireless Setup Wizard.
• Follow the on-screen instructions to select your network and enter your Wi-Fi password.

Reinstall Printer Software:

• Ensure your computer is connected to the same network as your printer.
• Go to the HP support website and download the latest drivers and software for your HP OfficeJet Pro 9015e.
• Run the installer and follow the on-screen instructions to add your printer to your network.

Assign a Static IP Address (Optional but Recommended):

• Access your router settings by entering the router’s IP address in a web browser.
• Locate the DHCP settings and assign a static IP address to your printer. This helps in maintaining a stable connection.

Print Network Configuration Page:

• On the printer control panel, touch the Wireless icon.
• Touch the Settings icon, then touch Print Reports.
• Touch Network Configuration Page to print the report. This page can provide useful information about your printer’s network settings.

If you still encounter issues, consider performing a full reset of your printer to factory settings:

1. Factory Reset the Printer:
   • On the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, then touch the Setup icon (gear icon).
   • Touch Printer Maintenance or Tools.
   • Touch Restore or Restore Factory Defaults.

Following these steps should help you restore your settings and reconnect your HP OfficeJet Pro 9015e to your network.
 

Refer to this document:  HP OfficeJet Pro 9015e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.