9125e offline

[cjf72]

HP 9125e offline but is connected.  This has been an ongoing issue with this printer since day 1 and something I've never had happen with any of my previous HP printers.  Yes a reboot will bring it back online until it goes offline again but I shouldn't need to reboot everytime I need to print something.  I've tried every possible troubleshooting step provided in the many many similar posts by other unsatisfied 9125e owners.  Please provide a permanent solution or allow me to exchange this garbage printer for a model that doesn't have this same issue.

[Hawks_Eye]

Hi @cjf72 

Welcome to the HP Support Community! We're here to help you get back up and running.

I can imagine how frustrating it must feel to have your printer repeatedly go offline even though it shows connected. I appreciate the effort you’ve already put into troubleshooting and rebooting—it shows real persistence. 

Let’s go through a structured set of steps that can help stabilize the connection so you don’t have to keep restarting the printer every time.

 

Step 1: Check Printer Connection Mode

• If you are using Wi‑Fi, ensure the printer is connected to the same network as your computer.
• Avoid guest networks or dual‑band confusion (2.4 GHz vs 5 GHz). The printer works best on 2.4 GHz.
• If using USB, confirm the cable is directly connected and not through a hub.

 

Step 2: Assign a Static IP

1. On the printer’s control panel, print a Network Configuration Page.
2. Note the current IP address.
3. Open a browser on your computer and type that IP to access the Embedded Web Server.
4. Navigate to Network > Advanced Settings and set a manual/static IP outside your router’s DHCP range.
   This prevents the printer from “dropping off” when the router reassigns addresses.

 

Step 3: Update Firmware

• Visit the HP support page for your printer model: HP ENVY Inspire 9120e, 9125e, 9130e, 9135e Printer series 
• Download and install the latest firmware update. This ensures the printer has the most stable communication protocols.

 

Step 4: Use HP App

• Install the HP App from the Microsoft Store or Apple App Store.
• Add your printer in the app and use the Diagnose & Fix option.
• This tool checks for driver mismatches, queue errors, and connectivity issues automatically.

 

Step 5: Reset Printing System (Windows)

1. Open Control Panel > Devices and Printers.
2. Right‑click your printer and remove it.
3. Re‑add the printer using Add a printer and select it by IP address (not by auto‑detect).
   This ensures Windows communicates directly with the printer without relying on temporary discovery protocols.

 

Step 6: Energy Settings

• On the printer’s control panel, disable Auto‑Off or extend the sleep timer.
• This prevents the printer from appearing offline when it goes into deep sleep mode.

You’ve already shown great patience by rebooting and testing multiple times. With these steps—especially assigning a static IP and updating firmware—you should see the printer stay consistently online. The support page above also provides manuals and guides that can help confirm each setting.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye