9120e prints like dot matrix

[Jefe5]

9125e prints like dot matrix

[Dragon-Fur]

@Jefe5 

Welcome to the HP Community --

Start here --

Complete in the order presented --

HP OfficeJet Pro 9110, 9120, 9130 Printers - Color or black ink not printing, other print quality is...

What else?

Next,

Check / Correct the Driver selection.

Make sure the driver you are using is the correct driver for the job.

Relevant to supported version of Windows and for which the HP full driver printer software has been installed --

Check / Correct the Printer Properties Driver setting.

The HP full driver printer software is available for supported supported printer models and Operating System versions.

Example - Windows - with Full driver printer software installed -

Printer Properties > Tab Advanced > Driver = HP driver and not the IPP / Microsoft driver.

Settings > Bluetooth & devices > Printers & scanners

Select your installed printer from the list

Select Printer Properties

Open Tab Advanced

In the Driver section, verify / adjust to the HP driver

Printer_Properties_Reprint_9

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 9125e All-in-One Printer  

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[Jefe5]

Thank you for your reply.  I am all Apple.  Macmini, iPad Pro, iPhone.

would this change the recommendation?

Jeff

[Dragon-Fur]

@Jefe5 

You are welcome.

True - Anything suggested for Windows would not apply -- ignore that part.

I don't know enough about the inner driver selection workings in iOS to know whether there is a corresponding setting (to Printer Properties) -- I've never found one in my iPad / iPhone but that means little.

If the printer only prints in Dot matrix for all documents and all photos, then I should hope the issue -- and therefore the solution -- would be included in the steps provided in that troubleshooting document.

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Jefe5]

Just to clarify, by dot matrix I mean it is printing left to right along the line instead of line by line.

[Dragon-Fur]

@Jefe5 

OK --

I'm suffering from Dragon Brain Fog -- I don't know that what means.

??

Perhaps the printer is in need of the steps in this document / video

Printing an alignment page on an HP printer

I am sorry I cannot help -- I think I've just never seen what you describe on my 9135e.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"