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‎11-21-2024 08:36 PM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Other

Actually on Mac OS Sonoma and IOS 17 on my iPhone and iPad 

my 9125e keeps loosing WiFi connection. The router is a room away and other devices don’t loose connection. I’ve reset it multiple times and it never works. When I reset it it will print. But if I don’t print again, within an hour or less, it loose the connection.

somewhere I read about giving it an IP address. 

anyone have a resolution?

thanks

Category:
1 REPLY 1

‎11-23-2024 11:47 AM

HP Recommended

Hi @burlintx 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP Printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.Here’s a step-by-step troubleshooting guide to resolve this issue, including assigning a static IP address to the printer.

Step 1: Check for Printer Firmware Updates

  1. Open the HP Smart App on your Mac or iOS device.
  2. Select your HP OfficeJet Pro 9125e.
  3. Go to Printer Settings.
  4. Check for Firmware Updates and install if available.
  5. On the printer, navigate to Settings > Printer Maintenance > Firmware Update.

Step 2: Reset Printer’s Network Settings

  1. On the printer control panel, touch the Wireless icon.
  2. Go to Settings > Restore Network Settings.
  3. The printer will reset the network settings and disconnect from any current networks.

Step 3: Assign a Static IP Address to the Printer

Method 1: From the Printer's Control Panel

Reconnect to your Wi-Fi:

  • On the printer, go to the Wireless settings and select your Wi-Fi network.
  • Enter the Wi-Fi password to reconnect.

Print a Network Configuration Page:

  • Go to Settings > Network Setup > Print Network Configuration Page.
  • Look for the current IP address of your printer on the report.

Access Router Settings:

  • Log into your router’s web interface (usually by entering the router’s IP address in a web browser).
  • Look for the DHCP Reservation or Static IP Assignment option (this may vary depending on your router model).
  • Add your printer’s MAC address (printed on the network configuration page) and assign it a static IP address (e.g., 192.168.1.150). This ensures your printer always gets the same IP address from the router.

Update Printer's Network Settings:

  • On the printer, go to Settings > Network Setup > Manual IP.
  • Enter the static IP address you assigned (e.g., 192.168.1.150), subnet mask (usually 255.255.255.0), and gateway (your router’s IP address, typically 192.168.1.1).

Method 2: Using HP Smart App

If you have the HP Smart App installed on your Mac or iOS device:

  1. Open the HP Smart App.
  2. Select your HP OfficeJet Pro 9125e.
  3. Go to Settings > Network Setup > Advanced Settings.
  4. Enable Manual IP Setup and assign a static IP address, similar to the steps above.

Step 4: Ensure Strong Wi-Fi Signal

  1. Reposition the Router: Move the router closer to the printer if possible.
  2. Wi-Fi Extender: Use a Wi-Fi extender or mesh system to improve signal strength in the area where the printer is located.
  3. Check Wi-Fi Band: Ensure that your printer is connecting to the 2.4 GHz band (which has better range) instead of the 5 GHz band, as 5 GHz can sometimes have a shorter range.

Step 5: Disable Sleep Mode and Power Saving Features

  1. On the printer control panel, go to Settings > Sleep Mode.
  2. Turn off Auto Sleep or set it to a longer time period to ensure the printer stays active longer.

Step 6: Test with Different Devices

  1. Try printing from another device (if possible), like a laptop or another iOS device, to confirm if the issue is related to the printer or your Mac/iPhone/iPad setup.
  2. Try resetting the connection by turning off and turning on your router, printer, and devices.

Step 7: Reinstall Printer Software (Optional)

  1. Uninstall the HP Smart App or HP Printer Drivers from your Mac/iOS.
  2. Reboot your device.
  3. Reinstall the latest HP Smart App from the App Store or the HP website.
  4. Set up the printer again and check the Wi-Fi connectivity.

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Raj2111
I am an HP Employee

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