Accept new security certificate

[catm805]

This printer provided new security certificate 

Accept?

[Raj_05]

Hi @catm805,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[catm805]

VND3F07954

Is the serial number 

Last night it went offline and said no Internet 

After connecting several times to Internet it still said  not connected 

Had to reset router and reboot phone 

Still won't connect. Had to uninstall HP Smart and reinstall to finally see the printer 

This morning 

 

[Raj_05]

Hi @catm805,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support