Access denied to APPS option

[Grampaoftwo]

I used to be able to connect to various apps like calendars.  Now I get “Access Denied” “Try again later”. I’ve tried it frequently over the last 4-5 weeks.    Everything else works fine - wireless printing, scanning, copying.   It got a software update recently, so it was able to connect to HP evidently.  I printed a configuration report Oct 18, 2021 which shows “HP Web Services: Enabled”. Did HP drop the APPS option? 

HP LaserJet Pro MFP M225dw printer

[Echo_Lake]

@Grampaoftwo

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I understand you are getting this error, to provide an accurate resolution, I need a few more details:

• Are you able to print from other devices? 
• What is the operating system?
• Could you please share the picture of the error message?

Keep me posted for further assistance.

[Grampaoftwo]

Printing from ANY device is fine. Scanning works fine.  I use both Mac and iPad.  The problem, however, has nothing to do with external devices.  I used to be able to turn the printer on, select APPS, and would be presented choices on the printers touch-screen. This worked when my iPad and Mac were shut down, and it’s been fine for years.    I could then select to print calendars, etc.    The error message says “Access Denied” - “try again later.  I believe the most recent update is what borked my access. I even printed a wireless Network Test Report.  Each item said “Pass”, so no issues with my WiFi.  I’d send a picture of the message, but don’t see where to attach it here.  I could not find anywhere in the menus when exactly the last firmware update occurred, but within 90 days, I’m quite certain.  

[Echo_Lake]

@Grampaoftwo

Thank you for posting back. 

Let's restart web services - Click here to know how to turn off web services. Refer to this document: https://support.hp.com/in-en/document/c05329102 to know how to turn it on.

Now try using the APPS on the printer