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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Access denied to APPS option

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10-20-2021 12:35 PM
I used to be able to connect to various apps like calendars. Now I get “Access Denied” “Try again later”. I’ve tried it frequently over the last 4-5 weeks. Everything else works fine - wireless printing, scanning, copying. It got a software update recently, so it was able to connect to HP evidently. I printed a configuration report Oct 18, 2021 which shows “HP Web Services: Enabled”. Did HP drop the APPS option?
HP LaserJet Pro MFP M225dw printer
10-23-2021 12:02 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I understand you are getting this error, to provide an accurate resolution, I need a few more details:
- Are you able to print from other devices?
- What is the operating system?
- Could you please share the picture of the error message?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
10-23-2021 01:38 PM
Printing from ANY device is fine. Scanning works fine. I use both Mac and iPad. The problem, however, has nothing to do with external devices. I used to be able to turn the printer on, select APPS, and would be presented choices on the printers touch-screen. This worked when my iPad and Mac were shut down, and it’s been fine for years. I could then select to print calendars, etc. The error message says “Access Denied” - “try again later. I believe the most recent update is what borked my access. I even printed a wireless Network Test Report. Each item said “Pass”, so no issues with my WiFi. I’d send a picture of the message, but don’t see where to attach it here. I could not find anywhere in the menus when exactly the last firmware update occurred, but within 90 days, I’m quite certain.
10-27-2021 02:04 PM
Thank you for posting back.
Let's restart web services - Click here to know how to turn off web services. Refer to this document: https://support.hp.com/in-en/document/c05329102 to know how to turn it on.
Now try using the APPS on the printer
ECHO_LAKE
I am an HP Employee