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‎12-23-2021 07:56 AM

HP Recommended
Product: HP ENVY 114
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I just recovered an old (about 9 years old) ENVY 114 (ENVY 110 series) printer that never had online services enabled.

I try to activate these services (ePrint ...) but I get an error telling me that the printer is not connected. However, I checked the configuration, tried to change the configuration to fixed IP with personalized Google DNS (8.8.8.8 and 8.8.4.4). Nothing works !

However, I notice on the web interface of the printer, a link to the support refers to a server h20180.www2.hp.com which no longer exists. Is it possible that, similarly, the old activation site for this printer model no longer exists?

I was hoping to solve this problem by updating the firmware of the printer ... but unfortunately this is impossible if the e-services are not activated ... My printer is therefore stuck in its original SEP1CN1140BR version.

Is there a way to fix my problem? Thank you.

Category:
1 REPLY 1

‎12-23-2021 12:28 PM

HP Recommended

@Laurent_Arnal 

 

No way to fix this...

Your printer model is not in the Web Services Notices list - that said, both the 110 series are listed.

Product introduced in late summer 2011

 

Web Services has been discontinued on some older printers (as listed)

READ Report: September-2016 > Web Services Notice for important information!

 

Excerpted

As of November 2020 or earlier, the following features are no longer supported by select printers.

  • eFax

  • HP ePrint

  • HP Printable and Printer Apps

  • Web-based scan services

==================================================================

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 114 e-All-in-One Printer - D411c 

 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Dragon-Fur

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