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‎12-28-2022 01:45 PM

HP Recommended
Product: hp officejet pro 8025e
Operating System: Microsoft Windows 10 (64-bit)

I am setting up my OfficeJet Pro 8025e, did not opt into the HP+ services, and am the only owner.  It is asking me for an admin password to get into the majority (all but one) Advanced Settings, and it directs me where to find the password - but it is not working.  I enter the PIN, and it says I have to go to the person who set up the printer (me!).  Help?

Category:
10 people had the same question
1 REPLY 1

‎01-02-2023 06:16 AM

HP Recommended

Hi @trvl03,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you want to reset your HP Officejet Pro 8025e printer to factory settings.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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