Admin locked

[YOLI349]

I had some hackers go in my system so i changed the Admin password and now my Printer keeps saying contact Admin for any changes to be made. Im trying to put my wireless setting back on my printer. But it says it was disable by Admin contact admin to make changes. I know my user name and password i just can't find the page to update the information.

Can you help me.

Thanks

[Betty0610]

@YOLI349

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[JessikaV]

Hi, 

HP printers - Wi-Fi connection is lost after router or network settings change 

Find the wireless network password or PIN to connect an HP printer 

How do I reconnect my printer after a router or network password change?

When your Wi-Fi network name or password is changed, you need to reconnect your printer to the network using the new login credentials.

Reconnect the printer from the wireless settings on the control panel (if available), use Wi-Fi protected setup (WPS) with supported routers, or install the HP Smart app for a guided setup.

• Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

• Printers without a touchscreen control panel: Press and hold the Wireless button   for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

• HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button   and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

Go to HP printers - Wireless connection is lost after router or network settings change for more information and additional methods to connect to the network.

JessikaV
HP Support Community Administrator